This policy covers what happens once you have paid for a class with NexRep AI Studio — a brand operated by Forever Vision Sdn Bhd (Company Registration No. 1345519-A). It forms part of our Terms & Conditions. Where the two say the same thing, they are meant to agree; if they ever differ, the Terms & Conditions apply.
1.1Message us on WhatsApp at the number at the bottom of this page. Tell us your name, the class date, and what you would like to do.
1.2The date we receive your message is the date we use to work out which rule below applies — not the date you decided.
1.3Please do not assume a cancellation has gone through until we have replied to confirm it.
2.1It means 3 calendar days before the class date, and the class date itself is not counted.
2.2Example: for a class on Saturday, the last day to cancel with a refund is Tuesday. From Wednesday onwards, clause 3.2 applies.
2.3Calendar days include weekends and public holidays.
3.1More than 3 days before the class: we refund your fee, less an administrative charge of RM10.
3.2Within 3 days of the class: the fee is not refundable. You may instead give your seat to someone else — see section 5 — or change your date under section 4.
3.3After you have attended: no refund is given, for any reason. This applies from the moment the class begins, whether or not you stay for all of it.
3.4If you do not turn up and did not tell us beforehand, the fee is forfeited.
4.1More than 3 days before: you may move once to another available date, free of charge, as long as that class still has seats.
4.2Within 3 days, or for any further change: a charge of RM10 per change applies, payable before the new date is confirmed, and only if seats are available. We are not obliged to agree to a change at this stage.
4.3The new date must be within 3 months of your original class date.
4.4Changing your date does not restart the refund period. The rules above continue to run from your original class date.
5.1You may transfer your seat at any time before the class — including inside the 3-day window when no refund is available. This is usually the better option if you cannot attend at short notice.
5.2Tell us at least 1 day before the class, with the new person's full name and WhatsApp number.
5.3The person taking your seat is bound by the same terms as you were.
5.4Any money between you and that person is your own arrangement. We do not handle it and do not refund either of you.
5.5A seat may be transferred once only.
6.1Where we have agreed that you may pay a deposit, the balance must be settled on or before the class day.
6.2A deposit is not refundable in cash.
6.3If you do not settle the balance, your deposit may be used as credit towards another class within 3 months of your original class date. After 3 months, any unused credit lapses.
7.1We may need to change the date, time or venue, or cancel a class — for example if too few people have booked, or because of illness, venue problems or events outside our control.
7.2We will tell you as early as we can, on the WhatsApp number you registered with.
7.3If we cancel, you may choose either a full refund with nothing deducted, or a free move to another date. The RM10 charges in this policy do not apply.
7.4If we change the date or venue and the new arrangement does not suit you, you may treat it as a cancellation by us and clause 7.3 applies.
7.5We are not responsible for travel, accommodation, leave or other costs you incur because of a change or cancellation.
8.1Revision classes are for students who have already completed and paid for that class. They carry no separate fee, so no refund arises.
8.2Revision seats are limited. If you book one and cannot attend, please cancel it in the Student Portal so that another student can take the seat.
8.3Repeatedly booking revision seats and not attending may result in revision access being withdrawn.
9.1Approved refunds are paid to the same account the payment came from. We do not refund to a different account.
9.2Refunds may take up to 14 working days to reach you.
9.3Any bank charges applied by your own bank are not ours to refund.
9.4If you paid through an online payment link, the refund follows that provider's process and may take longer.
10.1This policy may be shown in more than one language. If there is any difference in meaning, the English version applies.
10.2This policy is governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.